Refund policy

 

Store Items - Returns And Refunds

Except for any products designated on the Store as non-returnable, we will accept a return of the products by you purchased directly from the Store for a refund of your purchase price, less the original shipping and handling costs, provided such return is made within 30 days of delivery and provided such products are returned in their original condition, including all accessories. Without limiting the foregoing, products that are damaged, destroyed or rendered unusable or unsalable are not eligible for returns or refunds.

To return products, you must contact Project Solar within 30 days of receiving your product(s). You can make contact by sending an email to support@projectsolar.com, calling (801) 895-2646, or filling out a form on our returns page. All returns after such 30-day period, if accepted, are subject to a 15% restocking fee.

After receiving an RMA, return labels and packaging (if applicable) will be sent to you. You are responsible for all shipping and handling charges on returned items (other than for claims arising under the limited warranty below). By way of example only, return shipping costs often exceed $100 for most battery products and hazardous materials. You bear the risk of loss during shipment. We therefore strongly recommend that you fully insure your return shipment against loss or damage and that you use a carrier that can provide you with proof of delivery for your protection.

Once we receive the returned item, we will inspect it to ensure it meets the return applicable eligibility criteria. If the product qualifies for a refund, the refund will be processed promptly, but in any event within 7 to 10 business days of our receipt of your merchandise. If product does not qualify for a refund, you will be responsible for all shipping and handling charges on rejected items that are thereafter returned to you.

Your refund will be credited back to the same payment method used to make the original purchase on the Store. If the original payment method is not available or if the refund cannot be processed, we may offer alternative refund options at our discretion. WE OFFER NO REFUNDS ON ANY PRODUCTS DESIGNATED ON THE STORE AS NON-RETURNABLE.